Pricing

All prices shown exclude VAT. Where applicable, VAT (currently 15%) will be added to your order at the final checkout.

Shipping Terms

Your order will be shipped by either Royal Mail or one of our Couriers, depending on the weight. We offer a flat rate shipping charge of just £2.56 + VAT (£2.95 inc VAT) per order, regardless of the method of delivery used.

Delivery Times

Whilst we endeavour to hold stock of all our products at all times, this is not always possible. We place orders regularly on our suppliers, but in some cases, it may take 7/10 days before we receive stock to satisfy orders

We keep a wide variety of items in stock but not every product in every size, if your required item(s) are in stock then they will be packaged and posted to you the next available working day. We regularly order stock from our suppliers, depending on demand. Usually we can receive stocks in 2/3 days, however, in some cases, this may be 7/10 days.

UK customers can usually expect their orders to usually arrive in 2-5 working days after we have despatched it, if items are shipped from our stock. For out of stock items, we will update you with an estimated delivery time. Occassionally, due to circumstances beyond our control, delivery of out of stock items may be as long a 3 to 4 weeks. In such cases, we will advise you immediately.

Such orders are placed on Back Order, and we monitor these on a daily basis, and will always endeavour to keep you appraised of the delivery times. Customers who cannot wait for any delivery are entitled to cancel with a full refund. Your statutory rights remain unaffected.


Items Returned Due to Non Delivery

Any item returned to us as a result of either a customer's refusal to accept the delivery, or failing to acknowledge cards left by the courier, will be responsible for the costs incurred by Black Eagle Clothing if these items are returned as undelivered. All costs incurred by Black Eagle Clothing will be passed to the customer in any re-delivery of such orders. If the cost of the returned delivery is more than the cost of the order, then no credit will be given. The customer will be required to make good these costs incurred, before we can re-deliver such affected orders

Please ensure you supply us with a delivery address that is both valid, and where someone will be available to sign for your parcel. We will not be responsible for attempted deliveries due to no one being available. In these cases, items can be returned to us if you do not contact the Royal Mail or our courier to arrange re-delivery or collection. Where such orders are returned to us, we will impose all necessary costs we incure before redelivering your order.

We will ship to any address you require, so when placing your order, please ensure you provide an address where someone will be available to sign for your parcel.

Returns

You may return any items to us, no questions asked, within 10 days of receipt. All goods returned must be in the original packaging, free of any marks of use, and in a re-saleable condition.

Please ensure you fully complete the returns form enclosed with your order, ensuring that all information is fully completed so that your return can be promptly processed. Please ensure your cheque for £4.50 to cover returns handling and return postage and packaging is enclosed, and made payable to Hampshire Sports Equipment Ltd

Items returned without the original packaging, and/or in a condition that makes returned items unacceptable for resale, will be rejected and returned to you at your cost. To minimise the likelihood of a return, please ensure you check our size charts as carefully as possible.

Where items are deemed unacceptable by us for return, we will contact you in writing to advise of our reasons why this may be so. You will be required to make additional payment for the return of any item rejected by us. Refusal will result in your item being held in our quarantined return area until payment is made, or the item collected. We will hold such items for a maximum of 60 days, where after we will dispose of the items without compensation or refund.

Therefore, we strongly recommend that you handle any items you receive with care until you are sure you wish to retain them.

Return postage is the responsibility of the customer. Therefore, in order to ensure that your returns reach us safely, we do recommend using a registered form of post. We cannot be held responsible for items "lost in the post."

Refunds will be made within 30 days to the credit card you provided, or PayPal account, less our postage costs, or, if paid by cheque, a cheque refund will be sent to you.

No refund will be made for postage, except where Black Eagle Clothing have shipped the wrong, or faulty item.

Returns outside of the 10-day period may be considered in certain circumstances; however, we may impose a re-inspection fee of 15% of the item(s) value.

We pride ourselves on supplying products of high quality, and therefore, in the unlikely event that you should receive a product of sub-standard quality, we will replace such items without hesitation, and free of any additional charges. We will also refund your postage costs upto a maximum of £4.75 for the return of such items.

If we deem that the items have not been used for their intended purpose, or that they have been subjected to practises for which they were not designed, then we reserve the right to refuse their return, and subsequently, any refund will not be made.

Black Eagle Clothing cannot be responsible for items ordered that are the wrong size or incorrectly ordered. We will gladly exchange such goods, but the customer must pay our additional postage & packaging costs. Your attention is drawn to the requirement above regarding the return of items in original packaging etc.

A cheque, or further credit card payment will be required for £4.50 inclusive of VAT to cover handling and postage. Whilst we subsidise the post & packing cost of all orders, exchange items are charged at our actual postage and packaging costs.

This does not affect your statutory rights and we would like to draw your attention to the Consumer Protection (Distance Selling Regulations) 2002 which outlines your Consumer Rights.